Senior Software Maintenance Engineer

Posting Location : Location BR-Remote
Posting date 2 weeks ago(4/23/2024 5:35 PM)
Job ID
99975
Workday ID
R-033382
Category
Technical Support

About the job

 Red Hat is adding a Senior Software Maintenance Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to our Enhanced Support team in Brazil. In this role, you will provide high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help them maximize uptime and reduce IT costs. You’ll work closely with customers, developers, and architects while also collaborating with Red Hat Enterprise Linux engineers to solve complex and challenging technical issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. As a Senior Software Maintenance Engineer, you will also partner with Red Hat’s key strategic partners to jointly solve multi-vendor customer issues.

What you will do

  • Work with Red Hat partners, customers, and cloud providers to create joint solutions based on Red Hat Enterprise Linux (RHEL) 
  • Provide technical support to Red Hat enterprise customers customers by responding to incoming calls, chat, and web-based inquiries
  • Partner closely with colleagues from Red Hat Sales to assist their understanding of the company's joint offerings with cloud providers
  • Regularly communicate and collaborate with a globally-distributed team of engineers
  • Contribute internally to the Red Hat knowledge management system, share best practices with team members, and commit to internal projects and initiatives
  • Document diagnostic steps and create reusable solutions for future incidents
  • Contribute to regional and global initiatives and projects
  • Troubleshoot and solve complex technical issues and drive issue escalation with Red Hat, cloud providers, partners, and customer teams
  • Be available to perform weekend shift duties on a rotational schedule when needed

What you will bring

  • 3+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance and a good understanding of Linux command line tools
  • Practical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google Cloud Product
  • Software development background, including experience writing patches and with scripting languages like Bash, Perl, or Python
  • Troubleshooting and debugging skills; passion for problem-solving and investigation
  • Ability to work with minimal supervision with a globally-distributed team of engineers
  • Experience installing SAP products, including SAP HANA, SAP NetWeaver, S/4HANA, etc is a plus.
  • Ability to build documentation and customer environment assessment.
  • Ability to learn new technologies and follow industry trends
  • Fluent English language skills are preferred

 

#LI-FV1 #LI-REMOTE

#LI-REMOTE #LI-AL2

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.


Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.


Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.