Software Maintenance Engineer- OpenStack

Posting Location : Location AU-CANBERRA
Posting date 2 months ago(6/14/2022 2:25 AM)
Job ID
Workday ID
Technical Support

About the job

Red Hat’s Focused Solutions team is looking for a Technical Support Engineer to join our Red Hat Enterprise Linux (RHEL) networking support team in Australia. In this role, you will work as part of a team of highly technical engineers who are passionate about cloud technologies and who enjoy both teaching and learning from one another. You'll work together with some of the best technical support engineers in the industry while providing our customers with an outstanding level of support.

What you will do

  • Analyze upstream development against current customer-reported defects and develop patches to resolve issues
  • Use standard and specialized diagnostic tools to investigate and troubleshoot technical issues related to Red Hat OpenStack Platform
  • Record customer interactions, including investigation, troubleshooting, and resolution of issues
  • Work closely with Red Hat’s development engineering teams and assist production support engineers and technical account managers
  • Demonstrate good judgment in selecting methods and techniques to obtain solutions
  • Maintain a commitment to providing the best experience possible for Red Hat’s customers
  • Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents

What you will bring

  • Experience with Linux or UNIX system administration or support experience
  • Basic understanding of network traffic analysis skills with ARP, IP, UDP, TCP, and SCTP
  • Good understanding of hardware and computer architecture as well as compilers, linkers, assemblers, debuggers, loaders, and runtime environments for multiple languages
  • Commitment to providing the best experience possible for Red Hat’s customers
  • Bachelor’s degree or higher in computer science or other technical discipline, or equivalent work experience
  • Sound understanding of virtualization and cloud technologies; working knowledge is a plus

The following are considered a plus:


  • Experience writing scripts using Bash, Python, or Perl to troubleshoot and correct Linux networking issues
  • Upstream involvement in open source projects, including patches submitted for upstream inclusion
  • Direct Red Hat OpenStack Platform, Virt, VMware, hypervisor, or Amazon Web Services (AWS) experience
  • Working experience with Docker and containers
  • Network functions virtualization (NFV), DPDK, SR-IOV, or software-defined networking (SDN) knowledge is a plus




About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.




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