Technical Support Engineer

Posting Location : Location IN-Pune
Posting date 2 months ago(7/8/2021 6:24 AM)
Job ID
Technical Support

Job summary

The Red Hat Global Support Services team is looking for a highly skilled Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers online and over the phone. As a Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.

Primary job responsibilities

  • Provide technical support to Red Hat enterprise customers 

  • Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically

  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

  • Exceed customer expectations by providing outstanding customer service

  • Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

  • Contribute to the global Red Hat knowledge management system while working on customer issues

Required skills

  • 4+ years of Linux experience in the enterprise sector, with excellent administration skills
  • Thorough knowledge of the Linux kernel, networking, and memory management
  • Excellent troubleshooting skills, and a passion for problem solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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