Technical Writer - Managed Services

Location Remote Ireland
Posting date 4 weeks ago(7/1/2021 8:08 AM)
Job ID
87783
Category
Product Documentation

Job summary

The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join our expanding team. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, user experience, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs. As a Technical Writer, you will work with dynamic, fast-paced agile teams to bring to market new and exciting technologies.

Primary job responsibilities

  • Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings
  • Respond to direct customer feedback, and promote continuous improvement of the documentation experience
  • Keep up-to-date on changes of our offerings, customer use cases, and support issues
  • Gain experience with our internal documentation toolchain, including the publishing platform and issue-tracking tools
  • Work with quality engineering and development to improve the accuracy of your documentation

Required skills

  • Experience with the software development life cycle, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
  • Familiarity with structured, topic-based authoring, information architecture
  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
  • Familiarity with version control systems
  • Knowledgeable of agile and rapid iteration releases
  • Demonstrated success taking accountability for project delivery and completion

 

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About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

 

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