Senior Technical Writer - Middleware Runtimes

Location Remote Ireland
Posting date 4 weeks ago(6/30/2021 6:37 AM)
Job ID
Product Documentation

Job summary

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our Red Hat Middleware Runtimes Documentation team remotely in Ireland or the U.K.. In this role, you will create and maintain high quality user documentation and premium content that accompanies Red Hat offerings, available through Red Hat's customer portal. You'll work closely with developers, engineers, and other subject matter experts to develop and manage the content that helps our customers succeed with Red Hat offerings and solutions.

Primary job responsibilities

  • Work closely with content strategists, program managers, engineering teams, support, and other stakeholders to create and maintain high quality product documentation
  • Effectively manage projects and deliver documentation that aligns with customer use personas and use cases and company goals
  • Engage and collaborate with customer feedback programs to address content gaps, respond to feedback, and promote continuous improvement of the documentation experience
  • Serve as a domain expert on documentation best practices, provide expertise and vision, and collaborate cross-functionally to ensure that Red Hat customers enjoy exceptional content experiences
  • Work cross-functionally in upstream open source communities and within program teams to promote improvements to the accuracy, usability, and clarity of documentation
  • Keep up to date on changes to Red Hat offerings, customer use cases, and support issues
  • Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

Required skills

  • Demonstrated expertise or experience with enterprise-level content development, publishing, maintenance, and management, especially related to software development
  • Familiarity with structured authoring, topic-based authoring, modular authoring, minimalism, docs as code, or similar content development tools and methodologies 
  • Familiarity and interest in information architecture principles, con
  • Ability to work with diverse stakeholders to solve complex problems
  • Excellent communication skills to collaborate and directly interact with globally-distributed stakeholders from diverse backgrounds
  • Ability to inspire, mentor, or lead others irrespective of job titles

The following will be considered a plus: 

  • Experience with agile and comfortable with rapid iteration and fast delivery
  • Familiarity with version control systems; experience and comfort with Git
  • Familiarity with Java
  • Experience in a Linux environment using the command line
  • Familiarity with Red Hat's products and related industry offerings
  • Experience working on community-sourced projects





About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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