Product Experience Engineer

Location Remote UK
Posting date 1 month ago(3/25/2021 11:17 AM)
Job ID
85883
Category
Software Engineering

Job summary

The Red Hat Engineering team is looking for a Product Experience Engineer to join our worldwide Portfolio Life Cycle Management team in the U.K. In this role, you will work as part of a team dedicated to delivering a unified strategy across the Red Hat portfolio. This strategy amplifies customer feedback, influences the end-to-end product development cycle, and promotes an improved customer experience with our offerings. Together with your other team members, you will collaborate with our customers and peers to better understand how Red Hat’s offerings are used and how to improve our overall customer experience and portfolio strategy.

Primary job responsibilities

  • Collaborate with peers in our Product Management, Engineering, Quality Engineering (QE), Documentation, and Support teams to prioritize customer issues based on trend analysis and feedback
  • Resolve complex customer problems including test case and patch creation 
  • Manage workload to ensure that all readiness and customer issues are handled and driven to resolution in a timely fashion
  • Assist in the development of comprehensive and reusable solutions for future incidents
  • Exercise sensible judgement in selecting methods and techniques for obtaining solutions
  • Analyze upstream development against current customer-reported defects in our offerings and develop patches to resolve issues
  • Share and improve knowledge content for offerings and technologies

Required skills

  • Bachelor’s degree or higher in computer science or data science or other technical discipline, or equivalent work experience
  • 5 years of experience working as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
  • Passionate about both technology and customers; committed to providing the best experience possible for Red Hat’s customers
  • Ability to read and write code in multiple languages, specifically Python 3 and Golang
  • Experience using Kubernetes
  • Experience with Amazon Web Services (AWS) and AWS S3
  • Experience using artificial intelligence (AI) or machine learning (ML) tooling like Jupyter Notebook, Apache Spark, NVIDIA Cuda, or similar
  • Upstream involvement in open source projects like patches submitted for upstream inclusion is a plus

 

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About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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