Senior Technical Writer

Location Bangalore - Carina
Posting date 2 months ago(6/4/2021 4:31 AM)
Job ID
Product Documentation

Job summary

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our Red Hat OpenShift Product Documentation team in Bengaluru, India. In this role, you will work as part of a team that promotes customer loyalty and success through content development and delivery. You’ll be responsible for feature documentation, user guides, and premium content that accompany Red Hat’s offerings, which will be made available online through Red Hat’s customer portal. As a Senior Technical Writer, you will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, you’ll work closely with developers, engineers, and other subject matter experts to create content that helps our customers understand our offerings and solutions.

Primary job responsibilities

  • Work closely with content strategists, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat’s offerings and solutions
  • Engage and collaborate with the closed loop customer feedback program to address
  • content gaps, act on direct customer feedback, and promote continuous improvement on the documentation experience
  • Keep up-to-date with changes in our offerings, customer use cases, and support issues by
  • integrating with specialty groups from the Customer Experience and Engagement (CEE) team
  • Effectively manage documentation projects and deliver effective customer-focused documentation
  • Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

Required skills

  • Bachelor’s degree preferably in IT, computer science, or an arts or language field
  • Fluent written and verbal language skills in English
  • Familiarity with and knowledge of Red Hat’s offerings or related industry offerings
  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes
  • Communication skills in establishing and maintaining communication with subject matter experts and other project team members

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


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