Technical Support Engineer - OpenShift

Location IT-Remote
Posting date 7 days ago(6/26/2020 4:56 PM)
Job ID
Technical Support

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a highly skilled Senior Technical Support Engineer to join us. In this role, you will become an expert on Red Hat's technologies, including Red Hat OpenShift and Hybrid Cloud, and you'll provide technical support for our customers. You'll work with our Engineering and Quality Engineering (QE) teams and customers to make Red Hat OpenShift an even better offering. The customers you'll interact with are often last level technical contacts from the customer side, like the last level sys admins, architects, and solution engineers. Successful applicants must reside in a country where Red Hat is registered to do business.

Primary job responsibilities

  • Diagnose problems, troubleshoot issues, and develop solutions to technical issues
  • Provide customers with a unique experience and amaze them with the quality of Red Hat's support
  • Constantly work on your skills to be able to keep up with the latest technology trends
  • Consult issues with in-house engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Red Hat knowledge management system
  • Optionally contribute to open source community and to product code
  • Collaborate with your colleagues on various topics; be a respected member of the global team

Required skills

  • This largely depends on your current skills - we look for all seniority levels
  • Experience with Linux; excellent administration skills
  • Excellent troubleshooting skills; passion for problem-solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
  • Ability to work well with a team; open-minded and collaborative approach
  • Good communication skills and the ability to listen to customer's issues
  • Thirst for knowledge and ability to further grow and enhance your technical and interpersonal skills
  • Knowledge of containers and Kubernetes is a plus
  • Scripting language skills or programming knowledge is a plus
  • Any Red Hat certification is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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