• Manager, Software Engineering

    Location IN-Pune
    Posting date 1 month ago(3/19/2019 10:52 AM)
    Job ID
    68836
    Category
    Software Engineering
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Service Delivery team is looking for a Manager to join our team in Pune, India. In this role, you will become part of a team responsible for hosting and managing Red Hat OpenShift in the public cloud. You’ll be responsible for keeping the Red Hat OpenShift Platform environment available and secure. Along with the rest of your team, you will interact with site reliability engineers (SREs) and product engineering associates around the world to deliver large, containerized cluster environments. You'll be responsible for managing the distributed team to provision clusters, perform upgrades, develop automated recovery scenarios, and manage incidents. As a Manager, you’ll help the team stay on target in a complicated and fast-paced environment while meeting service-level agreements (SLAs) and keeping a globally-distributed, cloud-based Enterprise Kubernetes offering running for our customers.

    Primary job responsibilities

    • Lead and grow a team of SREs maintaining the overall health of Red Hat OpenShift hosted properties
    • Own the health, reliability, and availability of Red Hat OpenShift hosted properties
    • Provide coaching, oversight, and escalation support to the regional team of SREs
    • Ensure that incidents are managed and resolved quickly and that retrospectives and root-cause analysis are completed within expected timelines
    • Oversee the creation and maintenance of knowledge articles and standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in the environment
    • Manage regional shift schedules, ensuring that resources are available 24/7
    • Participate in sprint planning and release cycles of SRE toolings
    • Schedule maintenance windows, considering customer and SRE resource requirements
    • Coordinate with teams across Red Hat to reduce operational friction and automate wherever possible
    • Resolve customer issues in cooperation with Red Hat's global customer support team

    Required skills

    • 5+ years of experience managing engineering teams
    • Comfortable managing distributed, remote staff
    • Ability to understand and discuss technical issues with senior staff
    • Demonstrated experience with contemporary project management methodologies such as agile, kanban, or scrum
    • 1+ years of experience with cloud providers such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
    • 1+ years of experience with Kubernetes is a plus
    • 1+ years of experience with docker-based containers is a plus

     


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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