• Software Maintenance Engineer-Ceph

    Location IN-Pune
    Posting date 2 months ago(2/6/2019 6:03 AM)
    Job ID
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Experience and Engagement (CEE) team team is looking for a Software Maintenance Engineer to join us in Pune, India. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You’ll work as part of a Support Engineering team dedicated to resolving issues quickly and efficiently. You will collaborate with our customers' top developers and architects and assist our technical support engineers with complex and challenging issues. As a Software Maintenance Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader of open source software.

    Primary job responsibilities

    • Partner with the Red Hat Ceph Storage community to develop and review patches and test cases
    • Analyze upstream development against current customer-reported defects and develop patches to resolve the issues
    • Use tools like SystemTap, ftrace, strace, Wireshark, GDB, and crash to investigate and troubleshoot technical issues
    • Record customer interactions including investigation, troubleshooting, and resolution of issues
    • Work closely with Red Hat’s development engineering team and assist production support engineers and technical account managers
    • Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
    • Maintain a commitment to providing the best experience possible for Red Hat’s customers
    • Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
    • Assist in the development of comprehensive and reusable self-service solutions for future incidents

    Required skills

    • Bachelor's degree in a technical field; engineering or computer science is a plus
    • 5+ years of experience as a support or development engineer for network-based filesystems on Linux
    • Experience working with scale-out, distributed file systems like Red Hat Ceph Storage, Red Hat Gluster Storage, and Nutanix
    • Ability to read and understand complex multi-threaded kernel and user space code and relate it back to customer issues
    • Good understanding of Linux tools with an emphasis on SystemTap, ftrace, strace, Wireshark, GDB, and crash
    • Solid development-level experience with C and experience writing patches
    • Deep knowledge of file system standards, including Posix specifications
    • Experience with tcpdump analysis and network file system protocols
    • Commitment to providing the best experience possible for Red Hat’s customers
    • Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus
    • Upstream involvement in open source projects, like patches submitted for upstream inclusion, is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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