• Technical Account Manager - OpenShift

    Location DK-Remote
    Posting date 1 week ago(2/12/2019 4:07 AM)
    Job ID
    67726
    Category
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Account Manager to join us preferably in Copenhagen, Denmark; however, remote candidates will be also considered. In this role, you'll provide personalized, attentive support and mentorship, building high-value relationships with our enterprise customers as you try to understand their IT infrastructures, internal processes, and business needs. You will ensure that our customers receive solutions that enable their technical environments to run efficiently. As a Technical Account Manager, you will tailor support for each customer environment, facilitate cooperation with other vendors of our customers, and advocate on their behalf. Successful applicants must reside in a country where Red Hat is registered to do business.

    Primary job responsibilities

    • Perform technical reviews and share knowledge to identify and prevent issues
    • Understand technical infrastructures, hardware, processes, and offerings of our customers
    • Perform initial or secondary investigations and respond to online and phone support requests
    • Deliver key portfolio updates and assist customers with upgrades of offerings
    • Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
    • Build a sense of trust with customers and serve as their advocate within Red Hat
    • Use both your own experience and customer engagements knowledge to help engineering teams develop solution patterns that will guide platform adoption
    • Ensure high level of customer happiness with each qualified engagement
    • Visit customer sites

    Required skills

    • Bachelor's degree or equivalent in computer science, engineering, or other related technology field
    • 5+ years of experience with Linux system administration
    • Experience working in a support, development, engineering, or quality assurance (QA) organization
    • Excellent understanding of Linux, the Linux kernel, and Linux file system
    • Experience with Red Hat OpenShift is a plus
    • Ability to handle multiple issues and projects at once while maintaining a high attention to detail
    • Ability to manage and grow existing enterprise customer relationships
    • Excellent verbal and written communication skills in English with the ability to explain complex information to customers
    • Red Hat Certified Engineer (RHCE) certification, or willingness to pursue certification

     


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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