• Technical Support Engineer

    Location IN-Pune
    Posting date 3 months ago(1/29/2019 10:52 AM)
    Job ID
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled Java expert to join us as a Technical Support Engineer in Pune, India. In this role, you will work as part of a team of middleware engineers supporting the Red Hat Middleware suite. You’ll assist customers with middleware code and architecture and provide an important level of technical assistance to ensure that our highly-valued customers get the most out of our offerings. You’ll also take on the role of a trusted partner to our enterprise customers by offering developer-to-developer assistance for the Red Hat Middleware open source software. As a Technical Support Engineer, you will work closely with junior and senior engineers and developers to write new code, fix and improve code, and provide highly technical solutions to support requests. Additionally, you will write patches, provide Red Hat Middleware updates, and contribute ideas through participation in an open and collaborative team environment.This is a great opportunity to become part of a fast-paced, innovative company that is changing the way software is developed, sold, and supported. You’ll need to be highly skilled and demonstrate initiative.

    Primary job responsibilities

    • Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our Red Hat Middleware offerings
    • Engage and collaborate with open source developers around the world
    • Offer developer-to-developer assistance for the Red Hat Middleware suite
    • Work alongside in-house developers, write new code, fix and improve code, provide highly technical solutions, and contribute to the Red Hat Middleware and open source software communities
    • Serve as the technical point of contact for a technology of your choosing within the Red Hat Middleware suite
    • Develop patches and feature requests to provide upstream to the community and downstream to customers
    • Advise customers on JEE architectural design decisions
    • Work with other open source projects to help customers integrate Red Hat’s offerings with their applications

    Required skills

    • 4+ years of professional JEE platform experience
    • Deep experience with one or several JEE and application server technologies like JMS, Web Services, SOAP, REST, Servlets, JSP, JDBC, Hibernate, Apache Struts, Teiid, MetaMatrix, Arquillian, Drools, Apache Tomcat or DataSource, FuseSource, Apache Camel, OSGI, Apache ActiveMQ (AMQ), Karaf, Fabric, SwitchYard, Version Control, Build Tool, Red Hat OpenShift, or Docker
    • Solid knowledge of the JEE platform
    • Direct experience with application server technologies like Red Hat Middleware, IBM WebSphere, or Oracle WebLogic
    • Experience with databases and SQL
    • Solid troubleshooting and debugging skills and passion for problem-solving and investigation
    • Ability and willingness to learn new open source middleware technologies
    • Very clear and effective written and verbal communications skills in English
    • Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat’s associates
    • Bachelor’s degree in engineering or computer science is a plus; equivalent experience within the enterprise IT sector will also be considered
    • Solid understanding of Java Programming APIs and popular Java frameworks is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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