At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Customer Success (GCS) team is looking for a customer-focused technical support professional with deep knowledge of the Red Hat solutions portfolio and a people management background to join us as an Associate Manager in Munich, Germany and oversee our local activities. In this role, you will provide oversight of the technical account management and customer success management services, which are premium support offerings that provide tailored support to our enterprise customers and build, maintain, and grow long-lasting customer loyalty. As a member of the GCS leadership team, you will translate the goals and strategies of the team into scalable architectures that provide outstanding business value and user experiences. Your responsibilities for this demanding and fulfilling opportunity will include leading a team of technical account managers and customer success managers in order to meet customer-centric organizational goals. As an Associate Manager, you will also evaluate and recommend the implementation of our support workflow, allocate associates to appropriately solve customer problems, and help in other efforts to ensure that the needs of the business are met.
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