At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Information Technology (IT) Global Enterprise Support team is looking for a Senior IT Support Engineer to join us in Beijing, China. In this role, you will be responsible for on-site deskside support, working as Tier 1 support of Global Enterprise Support team to provide IT support to Red Hatters around the globe. As part of a global IT team, you will work with your information technology peers around the world to help deliver world-class IT support at the offices that you have sole responsibility for, as well as other remote offices and users assigned. In addition, you will work to deliver our strategic support improvements. As a Senior IT Support Engineer, you’ll need to have significant proven IT support experience in an enterprise organization and fluent English language skills. This position will be located at our Raycom office add will report to the Asia Pacific (APAC) Manager of Global Enterprise Support.
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