• Senior Service Reliability Engineer

    Location AU-Brisbane
    Posting date 1 month ago(1/17/2019 7:41 AM)
    Job ID
    Software Engineering
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat OpenShift Service Reliability Engineering (SRE) team is looking for a Senior Service Reliability Engineer to join our team in Brisbane, Australia. Red Hat OpenShift is Enterprise Kubernetes and the SRE team is the first team to host and manage the code in the public cloud. In this role, you will play a key role within the team, as you’ll be responsible for keeping the Red Hat OpenShift Container Platform environment available and secure. Along with the rest of your team, you will interact with other SREs and product engineering associates around the world to deliver large, containerized cluster environments. You'll be responsible for provisioning, upgrades, problem detection and automated recovery scenarios, incident management, and understanding complicated, interconnected data points to resolve faults when issues arise. As a Senior Service Reliability Engineer, you’ll need to be able to work in a complicated and fast-paced environment while quickly learning new skills and creating ways to consistently meet service-level agreements (SLAs) and keep a globally-distributed, cloud-based, containerized service (Enterprise Kubernetes) running for our customers.

    Primary job responsibilities

    • Interact with automated monitoring and healing infrastructure to ensure healthy environments
    • Develop automation to autocorrect or completely prevent issues in our online solution
    • Participate in release cycles of our offerings, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management
    • Perform software updates, peer code reviews, testing, and Common Vulnerabilities and Exposures (CVE) analysis; respond to security threats
    • Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
    • Resolve customer issues in cooperation with Red Hat's global customer support team
    • Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes and remediating problems in our environment
    • Participate in a regular shift and on-call rotation; this will include a weekend working schedule

    Required skills

    • 5+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider like Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
    • 3+ years of experience with enterprise systems monitoring; knowledge of Zabbix or Nagios is a plus
    • 3+ years of experience with enterprise configuration management software like Red Hat Ansible Automation, Puppet, or Chef
    • 2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are a plus
    • 2+ years of experience delivering a hosted service
    • Demonstrated ability to quickly and accurately troubleshoot system issues
    • Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
    • Solid communication skills and experience working directly with and presenting to customers
    • 1+ year(s) of experience with Kubernetes is a plus
    • 1+ year(s) of experience with Docker-based containers is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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