At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Manager of technical support to join us in Pune, India. In this role, you will oversee the day-to-day management of a team of highly technical associates, both junior and senior-level, who provide excellent customer support to our enterprise customers. You'll work with your peers around the world to guide initiatives and continually develop technical associates. As an Associate Manager, you will promote personal and professional development of your team members to keep their technical and non-technical skills up-to-date. You will play a crucial role in guiding the work and direction of the team and in strengthening the role of the team within Red Hat.