• Deal Desk Specialist

    Location FR-Puteaux
    Posting date 1 week ago(2/14/2019 2:16 AM)
    Job ID
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Use your organizational skills and experience to facilitate complex deals for the leading provider of open source software solutions. The Red Hat Operations team is looking for a Deal Desk Specialist to join us ideally in Puteaux, France, or in Cork, Ireland. In this role, you will collaborate with the Sales, Services, Sales Operations, Commercial, Legal, and Finance teams as well as other stakeholders to facilitate non-standard and complex deals. You'll provide assistance to various stakeholders to structure and document complex deals and ensure that deal practices are optimized, communicated, adhered to, and in support of global operational and sales objectives while aligning with corporate policies, programs, and systems. As a Deal Desk Specialist, you will also provide a support center for the Sales team, covering business practices and guidelines.

    Primary job responsibilities

    • Establish trusted working relationships with Red Hat’s teams that contribute to the structure of or may be affected by non-standard or complex deals, specifically Sales and Commercial Legal, Finance, Sales Operations, Product Management, Product Marketing, Global Professional Services, and Global Support Services teams
    • Enforce the corporate approval framework and associated policies
    • Manage and troubleshoot the escalation process
    • Promote competency to negotiate and close deals that align with established guidelines
    • Promote and support the use of Salesforce.com (SFDC) as the primary system for contract review requests and price approval requests; document final contract summaries and price justifications for senior management
    • Ensure that deal practices are documented, optimized, communicated, adhered to, and in support of global operational and sales objectives
    • Be a center of support to enable sales and facilitate efficient deal throughput
    • Attend account planning sessions and actively engage with sales to provide early advice and support in structuring the best deals and advise on available options

    Required skills

    • 5+ years of experience working in a rapidly changing, deadline-based position, involving daily interaction with multiple levels of management and peers; experience with bid desk work and commercial deal negotiation is a plus
    • Excellent written and verbal communication skills; solid organizational and interpersonal skills
    • Ability to communicate across all levels of management
    • Proven skills in negotiation, analysis, logic, problem-solving, crisis management, and leadership
    • Familiarity with sales operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders, and license agreements
    • Comfortable handling multiple urgent tasks, projects, and relationships under pressure
    • Ability to work quickly and thoroughly under changing conditions and timelines
    • Excellent presentation skills
    • Detailed-oriented and motivated; outstanding diplomatic skills
    • Willingness and availability to travel
    • Fluent language skills in English and French; other European languages are a plus
    • Bachelor's degree is a plus
    • Experience with SFDC, Apptus, and Oracle is a plus


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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