• Technical Account Manager

    Location KR-Seoul
    Posting date 1 week ago(2/14/2019 3:36 AM)
    Job ID
    66779
    Category
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Global Customer Success team is looking for an experienced and highly skilled technical engineer to join us as a Technical Account Manager in Seoul, South Korea. In this role, you will provide personalized, proactive engagement and guidance and cultivate high-value relationships with customers as you seek to understand their IT infrastructures, internal processes, and business needs. You’ll provide a premium support offering that builds, maintains, and grows long-lasting customer loyalty. As a Technical Account Manager, you will tailor the support experience to the environments of our customers, facilitate collaboration with their other vendors, and advocate on behalf of our customers. You will also work with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. In addition, you will be expected to provide our customers with best practice advice and leadership to ensure a long-term supportability of their adoption journeys of Red Hat’s offerings.

    Primary job responsibilities

    • Deliver technical reviews and share knowledge to proactively identify and prevent issues
    • Understand the technical infrastructures, hardware, and offerings of our customers
    • Be actively involved in discussions with customers on their adoption roadmaps for Red Hat’s offerings and provide best practice advice to ensure a long-term supportability of their planned deployments of Red Hat’s offerings
    • Perform initial or secondary investigations and respond to online and phone support requests
    • Provide excellent customer support for customers regarding their offerings from Red Hat
    • Manage customer cases and maintain clear and concise case documentation
    • Serve as a customer advocate within Red Hat
    • Travel, as necessary, to visit customers

    Required skills

    • 5+ years of Linux or UNIX system administration experience
    • Experience as a solutions architect or consultant is a plus
    • Experience in a support, development, engineering, or quality assurance (QA) organization
    • Ability to manage and grow existing enterprise customer relationships via the delivery of proactive and relationship-based support
    • Technical knowledge of Linux filesystems and the Linux kernel
    • Solid understanding of cloud computing principles
    • Direct experience with a variety of hardware vendors
    • Excellent written and verbal communication skills in Korean and English; experience with training or presentation delivery is a plus
    • Knowledge of containers, Kubernetes, Docker, and Amazon Web Services (AWS) is a big plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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