At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Learning Services (GLS) team is looking for a technical functional manager to join us in Bangalore, India. In this role, you will manage a global team of technical support specialists providing Level 1 support for Red Hat’s certification exams delivered in different modalities, like classroom and kiosk-based individual exams, and you’ll also manage a proctoring team that remotely monitors Red Hat’s certification exams. You will be responsible for motivating the team to deliver exceptional, best-in-class support experience. You’ll need to have the ability to envisage new solutions to old problems and to reinvent your point of view in new and unique ways. You’ll also need excellent persuasion skills to successfully collaborate with peer managers, global stakeholders, and a talented and dynamic team with a wide range of skill sets. Customer advocacy is the key for this role as you will be the face of Red Hat’s certification exams.
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