At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Provide excellent customer support experience for our enterprise subscription customers. The Red Hat Customer Experience and Engagement (CEE) team is looking for a highly-skilled Technical Support Engineer to join us in Beijing, China. Unlike most software companies, we don't sell software licenses or break-fix pay-per-incident support, but instead subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. In this role, you will serve as a trusted advisor to enterprise-level customers and partner closely with them. You’ll help us continually prove our value to our customers as you troubleshoot and resolve their technical issues for the portfolio of Red Hat’s cloud computing offerings to meet their business needs both online and over the phone. As a Technical Support Engineer, you will also become an expert in one or more Red Hat’s offerings like Red Hat storage technologies, especially Red Hat Ceph Storage and Red Hat Gluster Storage. Many of your customers will be other engineers, so developing your technical skills will be important. You’ll need to clear the Red Hat certifications applicable for the offerings in which you will specialize, i.e., the Red Hat Certified Engineer (RHCE) exam.
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