At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Join the team that resolves technical issues and builds, grows, and maintains long-lasting relationships between Red Hat and our customers. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Account Manager with a focus on SAP technology to join us in Germany. At Red Hat, customer support includes far more than just "break-fix" solutions. In this role, you'll provide a premium support offering that builds, maintains, and grows long-lasting loyalty between Red Hat and our customers. You will be assigned enterprise customers from the Europe, Middle East, and Africa (EMEA) region, who rely on SAP technology. You will ensure personalized, proactive support and guidance and cultivate meaningful relationships with our customers, as you seek to understand their IT infrastructures, internal processes, and business needs. You will tailor support for different customer environments, facilitate collaboration with customer vendors, and advocate on behalf of our customers. At the same time, you'll work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.