• Customer Support Specialist - Italian, Spanish

    Location CZ-Brno
    Posting date 1 month ago(11/12/2018 4:14 AM)
    Job ID
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Experience and Engagement (CEE) team is looking for a fluent Italian and Spanish speaker with an interest in learning about Linux and other Red Hat's technologies to join us in Brno, Czech Republic. In this role, you will work as part of a multicultural and multilingual customer-facing technical support team that handles support requests from enterprise customers via telephone and web tickets. You'll cooperate with technical support engineers by providing high-quality translations from Italian and Spanish to English. As a Customer Support Specialist, you will be responsible for maintaining a high level of customer satisfaction, owning the communication between customers and senior technicians and collaborating with a global technical team. You'll need to be able to attend both technical and non-technical training where you will develop your troubleshooting and support skills.

    Primary job responsibilities

    • Interact with customers on a daily basis (Monday to Friday, no shifts) regarding technical issues; record and document issues
    • Translate Italian and Spanish queries and technical updates from customers to and from English in both written and spoken form
    • Work in a team of Red Hat Enterprise Linux (RHEL) technical support engineers; cooperate with support management when necessary in order to resolve customer requests
    • Translate materials, manuals, and knowledge base articles

    Required skills

    • Exceptional customer service attitude
    • Knowledge of English, Italian, and Spanish at a professional level
    • Flexibility, customer focus, and stress resistance
    • No previous professional technical experience required, training is provided to all associates

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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