Project Coordinator

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat Services team is looking for a Project Coordinator to join us in Amsterdam, Netherlands. In this role, you will report to the Regional Services Manager and support the delivery of our consulting solutions while providing project support and serving as a direct project coordinator depending on the size and complexity of the engagement. You'll ensure that all processes, approvals, and system tools are accurately maintained, and identify and design improved efficiency within the day-to-day operations of the Services team. You will interface with other key teams like Finance, Sales, and Resourcing, so managing these relationships will be key. As a Project Coordinator, you will also manage some customer-facing activities like project scheduling, logistics, coordination, tracking, and monitoring, and collaborate with various finance teams on customer issues to solve project issues around time reporting, invoicing, and revenue recognition.

• Provide billable project coordination to select projects within the Consulting team
• Perform data management and analysis
• Provide both regular and ad hoc reporting around KPIs like backlog, GAP, submitted projects, consulting hours, regional dashboards, etc.
• Review customer satisfaction reports and identify those failing to meet the required standards
• Provide project administration (inbound) and project coordination (outbound)
• Set up and maintain projects using the internal PSA tool
  Interact with the Project Accounting team to ensure correct Oracle setup, data validation, and revenue recognition on projects
• Monitor and approve consultants’ time cards, signed timesheets, and project-related expense reports
• Gather all relevant project documentation like milestone acceptances and ensure that it is uploaded to the appropriate repository
• Provide input for improvement and optimization of process and system efficiency; promote and train standardized processes to key teams
• Provide service sales support; review and track service opportunities
• Provide service contractual support like amendments and redemption forms
• Be familiar with all systems and tools used by Red Hat Services
• Take on additional responsibilities with customer-facing project management activities over time as Red Hat scales

• Excellent interpersonal communication, teamwork, and time management skills
• Familiarity with contractual and financial concepts and terms
• Understanding of professional services automation software
• Customer service experience
• Experience with intercultural business environments
• Excellent language skills in English; knowledge of another European language is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.