At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Technical Account Manager in Stockholm, Sweden. In this role, you'll work with a small set of key Telco customers and partners to provide working technical and architectural guidance for the Red Hat Infrastructure and Red Hat OpenStack portfolios. At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get innovative resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. As a Senior Technical Account Manager, you'll provide personalized, active support and guidance, cultivating meaningful relationships with our customers and partners as you seek to understand their IT and Cloud infrastructures, internal processes, and business needs. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.
The following are considered a plus:
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