• NFV Success Manager

    Location DE-Grasbrunn
    Posting date 2 months ago(10/2/2018 2:41 AM)
    Job ID
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Global Customer Success (GCS) team is looking for a technically savvy and experienced project manager join us as an NFV Success Manager in Munich, Germany. In this role, you will be a key resource in engaging with Red Hat's telecommunication (Telco) customers and partners to guide them through successful Network Function Virtualization (NFV) infrastructure transformation running on Red Hat OpenStack Platform. You will provide consistent engagement throughout the customer's adoption journey, beginning in the pre-sales phase and continuing through production, with a focus on coordinating various programs available through Red Hat's engineering and support organizations. You'll have an opportunity to take ownership of key customer relationships and strategic program initiatives. As an NFV Success Manager, your success will be heavily dependent on consistent high-quality collaboration and engagement with customer and internal teams across the organization, including Engineering, Product Management, Support, Sales, and Consulting.

    Primary job responsibilities

    • Be responsible for the overall customer journey aligned with NFV deployment projects; collaborate with other resources within Red Hat to resolve technical issues
    • Understanding of the Telco network landscape including high level knowledge of common network function (vEPC, IMS, etc.) and the advantages of NFV Infrastructure
    • Carry out and maintain Customer Success Plan during the NFV Adoption Phase together with customers to enable a successful solution adoption
    • Evangelize our solutions with our customers' management teams and technical teams including developers and IT
    • Participate in key customer meetings and quarterly executive business reviews (EBRs)
    • Provide feedback via established Voice of Customer processes to ensure customers' business requirements are being captured and addressed appropriately
    • Collaborate with Sales and technical delivery teams to bring our customers the best solutions from across the Red Hat's cloud infrastructure solutions portfolio

    Required skills

    • 5+ years of experience in technical account management, consulting, customer success, sales engineering, IT architecture, or equivalent supporting enterprise development teams or customers
    • Prior experience working for a telecommunications operator or vendor primarily engaged in the Telco industry
    • Prior experience being the leading engagement role with a customer and coordinating engagements of other internal stakeholders
    • Outstanding project management skills; certifications are a plus
    • Customer-centric and focused on delivering the best outcomes for the customer
    • Ability to work without direct supervision with discipline
    • Ability to work in a fast-paced environment, handling multiple priorities
    • Demonstrated ability to build and nurture relationships across multiple teams and channels
    • Demonstrated ability to map the customer's business process to product capability
    • Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by good communication, presentation, and influencing abilities
    • Solid engagement skills with the ability to establish a trusted adviser relationship with business decision makers and influencers
    • Experience working in a mixed field engagement and remote-work environment
    • Willingness to travel up to 50%
    • Fluent language skills in German

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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