• Customer Engagement Specialist - with Russian

    Location GB-Farnborough
    Posting date 2 months ago(10/10/2018 5:05 AM)
    Job ID
    Business Development
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Marketing team is looking for a Customer Engagement Specialist to join us in Farnborough, UK. In this role, you will promote excellence in lead qualification, management, and development as you follow up with customers who make inquiries about Red Hat's solutions and services. You'll collaborate with stakeholders in the business, including Marketing, Sales, and partner teams across the Europe, Middle East, and Africa (EMEA) region to optimize return from each marketing activity and identify cross and upsell opportunities for Red Hat. Relocation assistance may be available for qualified applicants.

    Primary job responsibilities

    • Qualify incoming calls, emails, and inquiries
    • Aim to meet the predefined quarterly lead qualification, conversion, and revenue targets
    • Use concise messaging to target a variety of industry verticals and contacts
    • Ensure customer relationship management (CRM) systems are maintained and up-to-date
    • Maintain an up-to-date knowledge of the industry and Red Hat's competitive position
    • Support team members and other associates
    • Represent Red Hat to the customer and the customer to Red Hat in all sales-related matters

    Required skills

    • Ability to work flexibly, adapt to change, and grow in an innovative and fast-paced company
    • Fluent written and verbal communication skills in English
    • Native level of Russian language
    • Willingness and ability to learn
    • Prior experience with Salesforce.com is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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