• Team Manager, Associate Experience and Knowledge

    Location CZ-Brno
    Posting date 2 months ago(9/14/2018 2:30 AM)
    Job ID
    Human Resources, Operations, Project Management
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat People (HR) team is looking for a Team Manager to lead the Associate Experience and Knowledge team located in Brno, Czech Republic. The Employee Experience and Knowledge team leads continuous improvement in the delivery of HR services through service delivery performance audits, associate experience analysis, and knowledge management. You will play a critical role in partnering with Red Hat’s People team leaders to evaluate, develop, and activate a strategy for continuous improvement to scale and improve the associate experience.

    Primary job responsibilities

    • Provide leadership, guidance, and professional development of direct reports
    • Perform manager responsibilities, including approval and management of time, PTO, and other work-related activities
    • Manage Associate Experience and Knowledge projects, initiatives, and daily responsibilities
    • Use specialized expertise to minimize service delivery and compliance risks while increasing capacity of HR operational services
    • Develop trusted relationships across the organization to effectively educate and influence risk and control issues as it relates to HR Operations
    • Anticipate roadblocks, identify opportunities for improvement, and provide approaches to problem solving
    • Carry out and guide continuous improvement against Associate Experience and Knowledge Management strategies
    • Evaluate service, process, and knowledge effectiveness and make recommendations for improvements
    • Establish a working relationship with the other leaders; ensure communication is effectively delivered and concerns are being addressed appropriately

    Required skills

    • Bachelor’s degree in HR, data analytics, strategy, or operations is preferred
    • Previous people management experience
    • Solid communication and presentation skills
    • Several years of experience in HR or Shared Services
    • Solid data analytic skills
    • Experience in Knowledge Management
    • Ability to lead cross-functional initiatives and projects
    • Ability to collaborate and influence across teams
    • Ability to lead, coach, and develop a team
    • Experience in HR business process improvement, redesign, and operational management

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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