• Engagement Lead, Open Innovation Labs, UKI

    Location GB-Remote
    Posting date 2 months ago(10/17/2018 9:43 AM)
    Job ID
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Open Innovation Labs is part of Red Hat Consulting and is all about Red Hat open sourcing its own open culture and engineering DNA. We are looking for an Engagement Lead to join us the UK. In this role, you will help our customers learn to build software the open source way and adopt the principles behind open organizations. You will help us open the doors to our open culture and create an environment designed to stimulate innovation in an intensive, immersive fashion. To achieve that, you will use open source principles and apply them to either rapidly building new software or modernizing existing applications, creating tangible business outcomes and high performing teams. The Open Innovation Labs is a four to twelve week residency-style consulting engagement. Small cross-functional customer teams are matched 1:1 with Red Hat experts to accelerate application development and open culture, which is at the heart of digital transformation. To find out more, you can watch this video or visit the Open Innovation Labs website. You will be the heartbeat of an Open Innovation Labs residency. During a residency our customers learn to build software the open source way and adopt the principles behind open organizations. You should be an experienced coach who has lead transformations and can coach and nurture fledgling product owners and product teams. You will not only act as the Agile coach in our residencies but be also involved in the wider transformation our customers are going through. Our residencies serve as the catalyst of these transformations so you should feel comfortable talking to C-level executives about how we can support their business goals as well as running workshops and putting together strategic proposals that support these transformation initiatives. As an Engagement Lead, you'll support everything from the selling and scoping of Open Innovation Labs residencies and projects to leading the delivery teams implementation, ensuring customer success. You will have control and oversight of a residency throughout the life cycle from kickoff to the successful transition of the customer’s product team back into their own environment, ensuring it conforms to customer expectations and contractual agreements.

    Primary job responsibilities

    • Support sales, scoping and business development for the Open Innovation Labs in the UKI.
    • Build interpersonal relationships with other Red Hat departments and act as a trusted adviser to major Red Hat customers
    • Create efficient and qualitative proposals and business cases for customers showing how an organization can achieve its business goals by embracing agility and ensure all needs are defined through analyzing the customer's environment and expectations
    • Influence and impassion clients to embrace Red Hat’s open approach as a means of transforming not only what they do but how they do it.
    • Act as the agile coach for Open Innovation Labs residencies, including, residency planning and management, team management, process management and improvement and team building.
    • Coach residency product teams (agile coaches, product owners, developers, and operations) to embrace agile product development, identify and resolve impediments; track continuous improvement
    • Handle change management and escalations
    • Work with customers on initiatives to support transformations across business units
    • Develop our current thinking through new approaches to change how organizations work and teams deliver products
    • Coach the Red Hat Sales & Services team, especially our project managers, to greater understanding of Agile and DevOps practices, supporting sharing the Open Innovation Labs practices across consulting and sales team members

    Required skills

    • Understanding of the Red Hat business strategy and economic model; good business insight and judgment
    • Demonstrated expertise in sales or supporting the sales of professional services, including developing statements of work, pricing, large-scale proposal development, and client development
    • Experience in people management through managing a team, including a successful track record in talent development within a team
    • Experience in customer-facing positions as a professional services consultant is desired
    • Knowledge of project management processes and experience with revenue-based project reporting
    • 5+ years of experience working in a high performing agile product team with a coaching mentality with an organization that ships software products
    • Extensive experience delivering products using agile or kanban methodology
    • Excellent cross-functional communication skills; excellent written and verbal communication skills, with the ability to present to management and C Level
    • Established, sustainable network of customer relationships
    • Demonstrated ability to understand the technical impact on products from a supportability, scalability, and repeatability aspects, as well as the business impact to both Red Hat and customers in delivering and scoping projects
    • Willingness to travel weekly to client locations throughout the UK and Ireland and be onsite for the duration of a residency (we usually work 4 days onsite and 1 day remote) with the readiness to occasionally support the Labs business in EMEA.
    • Bachelor's degree; further education, e.g. MBA, ideal

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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