At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for an Escalation Manager to join our Escalation Management team (EMT) in Brisbane, Australia. In this role, you will work as part of the EMT customer-facing escalation management team. You’ll help us provide high-quality technical support to Red Hat’s customers (subscribers) around the globe across all of Red Hat’s offerings. As an Escalation Manager, you’ll need to be an experienced professional with a full understanding of industry practices and company policies and procedures. You’ll need to have the ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You’ll also need to demonstrate good judgment in selecting methods and techniques for obtaining solutions and ability to communicate effectively with senior internal and external associates or partners.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.