At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Provide an excellent customer support experience for our enterprise subscription customers. The Red Hat Customer Experience and Engagement (CEE) team is looking for a highly skilled Senior Technical Support Engineer to join us in Pune, India. Unlike most software companies, we don't sell software licenses or "break-fix" pay-per-incident support. Instead, we sell subscriptions that include an unlimited number of support incidents, documentation, security patches, and updates to our offerings, and upgrades to the newest versions of our software. In this role, you will serve as a trusted advisor to enterprise-level customers. You’ll partner closely with them and help us continually prove our value to them as you troubleshoot and resolve their technical issues for the portfolio of Red Hat’s cloud computing offerings to meet their business needs both online and over the phone. You'll work with key customers both on-site and remotely to build a relationship of trust and confidence between Red Hat and the customer engineering, development, and operations teams. As a Senior Technical Support Engineer, you will also become an expert in one or more Red Hat’s offerings like Red Hat OpenStack Platform. Many of your customers will be other engineers, so developing your technical skills will be imperative. You’ll need to clear Red Hat’s certifications applicable for the offerings that you will specialize in, i.e., Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack Platform or Red Hat Certified Engineer (RHCE) exam.
The following are considered a plus:
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