• Learning and Development Instructor

    Location IN-Bangalore
    Posting date 2 months ago(2/6/2019 3:57 AM)
    Job ID
    Technical Support, Technical Training
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Global Learning Services (GLS) team is looking for a Learning and Development Instructor to join us in Bangalore, India. In this role, you will work as part of the Learner Experience team, providing timely technical support to our students with respect to their queries on Red Hat’s online training and course-related guided lab exercises. You'll need to continuously learn and deepen your knowledge of Red Hat’s solutions.

    Primary job responsibilities

    • Provide technical assistance to students by responding to incoming service requests about the Red Hat Online Learning system
    • Assist students with understanding our Red Hat Online Learning system and course content and course-related guided lab exercises
    • Apply hotfixes to course content or lab environments
    • Collaborate with other members of the Red Hat training teams to resolve issues for our students
    • Deliver instructor office hour sessions for learning subscribers
    • Moderate Red Hat’s learning community
    • Assist curriculum developers on building and deploying cloud images for training lab exercises
    • Assist curriculum developers on curriculum maintenance projects
    • Deploy updated or new course content into the Red Hat Online Learning system
    • Perform quality assurance (QA) test on lab content produced by the Red Hat Training Curriculum Development team
    • Continuously expand your knowledge of Red Hat’s solutions

    Required skills

    • Bachelor's degree or equivalent experience in the enterprise IT industry
    • Command line expertise in Linux
    • Red Hat Certified Architect (RHCA) certification
    • Excellent written and verbal communication skills is English
    • Premium customer service skills and prior customer-focused role experience
    • Ability to work across multiple time zones
    • Shell scripting or Java programming experience is a plus

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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