At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Apply a focused customer engagement strategy to ensure account renewal and growth using Red Hat’s unique subscription model based on open source philosophy. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Director focused on technical support to join us in Munich, Germany (we may also consider this person to be based at other Red Hat offices / locations in EMEA). In this role, you will lead all regional aspects of customer engagement, including customer success, technical account management, digital customer engagement, and specialized services for verticals like telco and financial services. You’ll work as a senior associate on the Global Customer Success (GCS) team, which is part of the global CEE team. You’ll ensure that the regional GCS team collaborates and aligns well with the rest of CEE and also aligns with the Regional Sales team. As a Director, you will work with the global GCS leadership to evaluate and adjust the vision, strategy, and plan for the entire Customer Engagement program. You’ll be heavily involved in customer-facing activities in both proactive and escalated situations. You’ll also be involved in presales activities to help position Red Hat's subscription value proposition and escalations during critical customer situations.
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