• Senior Global Process Analyst, Invoice-to-Cash

    Location IE-Cork
    Posting date 2 months ago(6/13/2018 9:55 AM)
    Job ID
    Remote base
    US-NC Raleigh
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.


    Job summary

    Red Hat's Global Accounting team is looking for a flexible Senior Global Process Analyst focused on invoice-to-cash to join us in Cork, Ireland. In this role, you will ensure that order-to-cash activities achieve what is needed by stakeholders, delivering expected value. You’ll need to have deep passion for and experience with continuously improving and innovating processes, as well as enabling automation to meet growing business and customer needs while optimizing productivity. As a Senior Global Process Analyst, you will work to persuade key stakeholders across various functions in a complex global environment to achieve our goals. You’ll focus on achieving results, translating vision, strategy, and business objectives into compelling plans and effective implementation.

    Primary job responsibilities

    • Develop, standardize, and optimize policies, processes, procedures, and business controls to deliver expected value; eliminate waste
    • Benchmark and apply industry and internal best practices
    • Ensure compliance with relevant business and SOX controls and policies
    • Design and build a scalable, curated document management system as the single-source-of-truth for all process assets
    • Integrate and optimize invoice-to-cash with upstream and downstream processes
    • Work with service delivery teams (shared services, in-region) to ensure high-quality outcomes
    • Diagnose and identify problems and needs; define and prioritize improvement projects, ensuring alignment to process vision, strategy, and goals
    • Guide continuous improvement and innovation;  lead, enable, and coach teams using appropriate industry standards, methods, tools, and data for high-quality delivery
    • Define process metrics, scorecards, and dashboards; guide report development
    • Accurately diagnose organizational capabilities and adapt approaches to enable rapid learning, adoption, application, and results
    • Measure, monitor, and communicate effectiveness of improvements; provide visibility through tracking and reporting
    • Collaboratively manage through complexities and ambiguity (people, process, and platforms) across diverse functions, teams, and geographies
    • Proactively communicate and overcome barriers to deliver expected outcomes
    • Foster a culture of continuous improvement and knowledge-sharing across the organization, including mindsets, methods, and tools
    • Serve as a role model of professionalism, trust, and collaboration

    Required skills

    • Bachelor's degree with 6+ years of experience in a relevant field
    • Certified Lean Six Sigma Black Belt with a successful track record
    • Working knowledge of lead-to-cash operations; fluent in invoice-to-cash (credit and collections), with solid cross-functional experience
    • Working knowledge of process architecture and classification frameworks like those of American Society for Quality (ASQ)
    • Skilled in policy development and process design, management, and documentation
    • Fluent in process methods and tools like Lean, Six Sigma, business process management (BPM), Business Process Model and Notation (BPMN), statistical process control, Lucidchart, Visio, Gliffy, Signavio, or Minitab
    • Working knowledge and experience with G Suite, Oracle E-Business Suite (EBS), and Salesforce.com (SFDC); familiarity with agile methodologies
    • Working knowledge of artificial intelligence (AI), machine learning (ML), robotic process automation, B2B, and other process automation methods and technologies  
    • Demonstrated ability in project and change management
    • Solid end-to-end system thinker and planner
    • Proactive and highly analytical root-cause problem-solver
    • Ability to work through ambiguous situations to articulate clear direction
    • Skilled in overcoming resistance and managing stakeholders; ability to challenge the status quo
    • Excellent interpersonal, communication, consulting, coaching, and facilitation skills
    • Ability to learn quickly and appropriately apply new technologies and skills
    • Ability to work under tight deadlines across global time zones and for extended hours during high-demand periods

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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