• Associate Service Reliability Engineer

    Location AU-Brisbane
    Posting date 1 week ago(5/18/2018 2:38 AM)
    Job ID
    Software Engineering
    Remote base
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat OpenShift Online Site Reliability Engineering (SRE) team is looking for an Associate Service Reliability Engineer to join our team in Brisbane, Australia. OpenShift is Enterprise Kubernetes and SRE is the first team to host and manage the code in the public cloud. In this role, you will play a key role within the team, as you’ll be responsible for keeping the Red Hat OpenShift Platform environment available and secure. Along with the rest of your team, you will interact with other SREs and product engineering associates around the world to deliver large, containerized cluster environments. You'll be responsible for provisioning, upgrades, problem detection and automated recovery scenarios, incident management, and understanding complicated, interconnected data points to resolve faults when issues arise. As an Associate Service Reliability Engineer, you’ll need to be able to work in a complicated and fast-paced environment while quickly learning new skills and creating ways to consistently meet service-level agreements (SLAs) and keep a globally-distributed, cloud-based, containerized service (Enterprise Kubernetes) running for our customers.

    Primary job responsibilities

    • Actively work to automatically detect potential issues in a large virtualized environment
    • Write automation scripts to auto-correct or completely prevent issues in our online product
    • Track and review changes in a highly dynamic environment
    • Identify single points of failure and other high-risk architecture issues and propose more resilient solutions
    • Perform and oversee releases to ensure proper life cycle and policies are followed
    • Perform software updates, testing, and CVE analysis
    • Respond to security threats
    • Participation in a regular shift and on-call rotation with weekend working schedule

    Required skills

    • Experience running Linux servers, any distribution; Red Hat Enterprise Linux (RHEL), CentOS, or Fedora are preferred
    • Basic knowledge of monitoring systems; Zabbix or Nagios is preferred
    • Basic knowledge of configuration management systems like Puppet or Chef, Ansible experience preferred
    • Some experience in cloud technologies, e.g. Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), OpenStack, Amazon Web Services (AWS), Google Cloud Platform, Microsoft Azure
    • Demonstrated ability to quickly and accurately troubleshoot issues
    • Solid Bash scripting skills, with an ability to read code and write simple scripts in other languages; Python is preferred

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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