• IT Delivery Operations Engineer

    Location IN-Pune
    Posting date 1 week ago(5/17/2018 8:12 AM)
    Job ID
    Information Technology
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Red Hat's Information Technology (IT) team is looking for an IT Delivery Operations Engineer to join us in Pune, India. In this role, you will be part of a small team that owns the delivery and third-line support of all office-specific IT infrastructure in the region, in particular the physical hardware. You'll be responsible for a range of infrastructure, including office-based IT server rooms (both the room itself and the hardware hosted within), physical network cabling infrastructure for entire offices, all office audiovisual (AV) infrastructure including displays, video conferencing units, smart room controls, video-over-IP, and printing devices and infrastructure. As an IT Delivery Operations Engineer, you will have significant responsibility that will require some travel, as Red Hat is continually expanding, adding offices and occasionally relocating.

    Primary job responsibilities

    • Provide third-line support of office infrastructure for end-user support teams
    • Offer hands-and-feet support of office infrastructure for other IT teams
    • Communicate with vendors and other IT teams for problem resolution
    • Coordinate and troubleshoot third-line issues in the server room or with the physical network, video conferencing, and printing
    • Help with hardware procurement related to office IT buildouts for moves and expansions, as well as ongoing maintenance of office infrastructure
    • Serve as a key technical engineering person for all office projects, including new offices, moves, expansion, refits, and integrations of offices of acquired businesses

    Required skills

    • Good written and verbal language skills in English
    • Commercial experience with IT server rooms, physical network cabling infrastructure, AV infrastructure, and printing tools
    • Experience in IT industry with either a Linux background or multi-platform background including Linux, Mac, and Windows
    • Experience in an IT hardware support role, working in a technical area and interacting with customers
    • Excellent communication skills with technical and non-technical audiences
    • Experience working with external vendors and working on projects
    • Willingness to travel about one week per month

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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