At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us in Tokyo, Japan. In this role, you’ll make sure to provide an excellent customer support experience for our enterprise subscription customers. Unlike most software companies, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. You will be a trusted adviser to enterprise-level customers and partner closely with them and help us continually prove our value as you troubleshoot and resolve customers’ technical issues for the portfolio of Red Hat cloud computing solutions to meet their business needs both online and over the phone. You will also become an expert in one or more Red Hat solutions like Red Hat storage technologies, especially Gluster and Ceph. Many of your customers will be other engineers, so developing your technical skills will be crucial. We'll need you to clear the Red Hat certifications applicable for the solutions you specialize in, i.e. the Red Hat Certified Engineer (RHCE) exam.
The following will be considered a plus:
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