At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Learning Services (GLS) is looking for a Manager for the Technical Support team to join us in Bangalore, India. In this role you will manage a global team of technical support specialists providing level 1 and level 2 support for Red Hat trainings delivered in various modalities like virtual training or self-paced online training. You will be responsible for motivating the team to deliver exceptional and premium learner experience. You will possess excellent strategic and influencing skills to successfully collaborate with peer managers, global stakeholders, and a highly talented team with a wide range of skill sets. Customer advocacy is the key for this role as you will be the face of Red Hat Training.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.