At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Provide excellent customer support experience for our enterprise subscription customers. The Red Hat Customer Experience and Engagement (CEE) team is looking for a highly-skilled Senior Technical Support Engineer to join us in Brisbane, Australia. In this role, you won’t be providing "break-fix" pay-per-incident support for license owners, but instead, you’ll help provide support for subscriptions that include an unlimited number of support incidents, documentation for our offerings, security patches and updates, and upgrades to the newest versions of our software. You’ll serve as a trusted adviser to enterprise-level customers. You’ll partner closely with them and help us continually prove our value to them as you troubleshoot and resolve their technical issues for the portfolio of Red Hat’s cloud computing offerings, meeting their business needs both online and over the phone. As a Senior Technical Support Engineer, you will also become an expert in one or more Red Hat’s offerings like Red Hat CloudForms. Many of your customers will be other engineers, so developing your technical skills will be essential. We'll need you to clear the Red Hat certifications applicable for the offerings that you specialize in, i.e., the Red Hat Certified Engineer (RHCE) exam.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.