• Technical Support Engineer - Mobile and API Management

    Location AU-Brisbane
    Posting date 2 months ago(3/28/2018 7:27 AM)
    Job ID
    62272
    Category
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Join one of the fastest growing enterprise software and services companies and the leader of open source software. The Red Hat Application Platform Support team is looking for a Senior Technical Support Engineer to join us in Brisbane, Australia. In this role, you will collaborate with our customers' top developers and architects, understanding, troubleshooting, and leading complex and challenging issues to resolution. You’ll partner closely with Red Hat’s development engineering teams and work alongside some of the brightest developers in the open source community. You’ll work with some of the industry’s hottest technologies from mobile to cloud infrastructure, including OpenShift by Red Hat, Docker, Node.js, Ruby, Apache Cordova, OpenID Connect, and various client technologies including iOS and Android. As a Senior Technical Support Engineer, you’ll need to have excellent cooperation and communication skills, as you will be part of a dynamic and diverse team working around the world to create the most value for our customers and partners. This role can be also located in Melbourne, Australia.

    Primary job responsibilities

    • Investigate, troubleshoot and reproduce issues with our offerings, developing patches for the various client and server-side frameworks related to the Red Hat Mobile Application Platform
    • Support customers and partners in the use of the Red Hat Mobile Application Platform and 3scale by Red Hat technologies
    • Use deep software engineering experience to understand, troubleshoot, and debug customer code to ensure customers are able to get full value from Red Hat’s mobile solutions
    • Share knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system through the development of comprehensive and reusable self-service solutions for future incidents
    • Monitor, report, and produce bugs, fixes, patches, and RFEs
    • Own customer-facing support cases; exceed customer expectations by providing outstanding customer service
    • Work closely with Red Hat development engineering teams and assist production support engineers and technical account managers
    • Communicate with customers, engineering, and development teams, QA, and management

    Required skills

    • Bachelor's degree in engineering or computer science
    • 2+ years of experience as a support or software engineer
    • Solid analytical, troubleshooting, and debugging skills; passion for problem-solving
    • Demonstrated first-rate customer service or technical support experience; desire to go above and beyond in assisting customers
    • Outstanding written and verbal communication skills in English
    • Ability and willingness to quickly learn new languages and technologies

    The following are considered a plus:

    • Good working knowledge of Git usage and workflows
    • Exceptional knowledge of Java, JavaScript, and Node.js
    • Knowledge of OpenShift by Red Hat, Docker, Kubernetes, or other container tools
    • Knowledge of Hybrid and JavaScript frameworks
    • Experience with Apache Cordova, Appcelerator, or AngularJS
    • Experience with Android SDK, Java, XCode, or Objective-C
    • Linux-specific administration experience
    • Open source software development experience with an active online presence and interest in community development


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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