• Software Engineer - OpenStack

    Location IN-Pune
    Posting date 1 month ago(7/20/2018 9:16 AM)
    Job ID
    62142
    Category
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Help identify and resolve enterprise-level software issues for some of Red Hat's most strategic customers. The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced, customer-focused Software Engineer focused on Red Hat OpenStack Platform to join us in Pune, India. In this role, you will help the CEE team resolve issues quickly and efficiently. You’ll partner with development engineering and work alongside some of the brightest developers in the open source community. This is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader of open source software.

    Primary job responsibilities

    • Partner with development engineering to create, patch, and resolve significant customer defect, usability, and supportability issues in features of Red Hat OpenStack Platform and propose improvements to our offerings
    • Collaborate with customers via remote sessions as required
    • Develop and maintain one or more Red Hat OpenStack Platform packages
    • Read, understand, and debug existing code to address and resolve bugs, write patches, and make progressive changes where required
    • Provide Level 3 support to a dedicated subset of customers requiring high-touch, fast resolution
    • Proactively work alongside consulting and sales to provide better support to customers
    • Contribute to the support team directly as an expert in the Red Hat OpenStack Platform technology through collaboration on critical, strategic customer issues
    • Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
    • Maintain a commitment to providing the best experience possible for Red Hat’s customers
    • Assist in the development of comprehensive and reusable self-service solutions for future incidents
    • Participate in upstream development, review code, propose new feature, participate in design discussions

    Required skills

    • Bachelor's degree in a technical field; engineering or computer science is a plus
    • 5-10 years of significant software development experience as a support or development engineer
    • Experience working with Infrastructure-as-a-Service (IaaS) platforms
    • Experience in several programming languages like Python, C, or Ruby
    • Linux operating system installation, configuration, upgrade, and maintenance experience
    • Excellent written and verbal communication skills in English
    • Experience with DevOps tools like Git, Jenkins, Ansible by Red Hat, and containers
    • Packaging experience with distributions using RPM
    • Ability to create quality documentation
    • Develop and maintain one or more Red Hat OpenStack Platform packages
    • Experience with and understanding of Red Hat OpenStack Platform
    • Passion for open source software development
    • Keen eye for good architecture and the ability to develop new architectures
    • Focus on test-driven development with good knowledge of unit testing frameworks and methodologies
    • Upstream contribution to open source projects is a plus


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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