At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Support Delivery team is looking for a highly-skilled Senior Technical Support Engineer to join us in Brazil. In this role, you will maintain close working relationships with our customers' top developers and architects and assist our front-line support engineers with complex and essential issues. You'll provide an excellent customer support experience for our enterprise subscription customers. You'll keep in daily contact with our North American (NA) Support team, allowing you to regularly work alongside some of the most innovative support engineers in the world. Red Hat's Enterprise Cloud Support Delivery team is dedicated to resolve the issues of our enterprise customers quickly and effectively. As a Senior Technical Support Engineer, you will help the team provide high-level technical support and sustaining engineering services designed to improve uptime and reduce IT costs in both English and Portuguese. This is a great opportunity for you to become part of a fast-paced, creative company that is changing the way software is being developed, sold, and supported.
The following are considered a plus:
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