• Technical Support Engineer - OpenShift

    Location CZ-Brno
    Posting date 7 days ago(6/13/2018 2:37 AM)
    Job ID
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Join one of the fastest-growing enterprise software and services companies and the leader of open source software. The Red Hat OpenShift Support team is looking for a highly skilled Technical Support Engineer to join us in Brno, Czech Republic. In this role, you will collaborate with our customers' top developers and architects. You'll partner closely with Red Hat's development engineering teams and work alongside some of the brightest developers in the open source community. You'll continuously strive to understand and troubleshoot issues to resolution. As a Technical Support Engineer, you will work with the industry's most innovative technologies like OpenShift by Red Hat, Docker, and Kubernetes and use and expand your knowledge of networking, performance, and storage. You'll need to have excellent communication and collaboration skills, as you'll be part of a fast-paced and diverse team working around the world to create the most value for our customers and partners.

    Primary job responsibilities

    • Ensure that customers can get the maximum value and easily use our offerings and subscriptions
    • Support customers via web-based inquiries about OpenShift by Red Hat
    • Exceed customer expectations by providing outstanding customer service
    • Actively update our customers and ensure they are satisfied with our support service
    • Collaborate with other engineers and developers to develop creative solutions for our customers, including fixes for our offerings
    • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat's knowledge management system
    • Manage customer cases and maintain clear and concise case documentation

    Required skills

    • Experience with Linux or UNIX operating systems; good understanding of installation, configuration, upgrade, and maintenance
    • Ability and desire to quickly learn new programming languages and technologies
    • Bachelor's degree or equivalent experience within the enterprise IT
    • Fluent written and verbal language skills in English
    • Troubleshooting and debugging skills; passion for problem-solving and investigation
    • Willingness to learn new open source technologies

    The following is considered a plus:

    • Knowledge of OpenShift by Red Hat, containers, Docker, or Kubernetes, Linux or UNIX operating systems, networking and software-defined networking, or virtualization
    • Upstream involvement in open source projects like patches submitted for upstream inclusion
    • Prior Red Hat certification like Red Hat Certified Engineer (RHCE) or other relevant certifications

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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