• Software Maintenance Engineer - OpenStack and NFV

    Location CZ-Brno
    Posting date 2 weeks ago(10/4/2018 8:51 AM)
    Job ID
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Support Delivery team is looking for a Software Maintenance Engineer focusing on Infrastructure-as-a-Service (IaaS) to join us in Brno, Czech Republic. In this role, you'll help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs. The Support Engineering Group within Support Delivery is dedicated to resolving complex issues quickly and efficiently working mainly on the code level. You will collaborate with our customers' top developers and architects and assist our technical support engineers with complex and challenging issues. You'll also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software.

    Primary job responsibilities

    • Partner with the upstream communities for Red Hat OpenStack and other NFV related technologies to develop and review patches and test cases
    • Analyze upstream development against current customer reported defects and develop patches to resolve the issue
    • Use optimal tools to diagnose issues with Red Hat OpenStack components, Red Hat Virtualization platform and NFV technologies like DPDK, SRIOV and NUMA
    • Provide back line support to our enterprise customers, record customer interactions including investigation, troubleshooting, and resolution of issues
    • Work closely with Red Hat development engineering, and assist production support engineers and technical account managers
    • Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
    • Maintain a commitment to providing the best experience possible for Red Hat customers
    • Manage your workload to ensure that customer issues are handled and resolved in a timely manner
    • Assist in the development of comprehensive and reusable self-service solutions for future incidents
    • Based on current-future milestones of the Red Hat OpenStack plan, request for technical sessions and hardware to prepare the teammates to build and develop their skills

    Required skills

    • Bachelor's degree in a technical field; engineering or computer science is preferred
    • Experience as a support or development engineer for virtualization or cloud technologies on Linux
    • Experience working with Infrastructure-as-a-Service (IaaS) platforms and NFVi projects
    • Good understanding of Linux command line tools
    • In-depth knowledge of KVM Virtualization Platform, Linux networking, network architecture, high availability, identity management, and REST APIs
    • Experience with tcpdump analysis, Open vSwitch networking, and MySQL databases
    • Committed to providing the best experience possible for Red Hat customers

    The following is considered a plus:

    • Solid experience with Python and experience writing patches
    • Linux operating system installation, configuration, upgrade, maintenance, troubleshooting, and performance tuning experience
    • Upstream involvement in open source projects (patches submitted for upstream inclusion)

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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