• Technical Writer

    Location IE-Remote
    Posting date 1 month ago(10/10/2018 2:53 AM)
    Job ID
    62036
    Category
    Product Documentation, Technical Support
    Remote base
    Ireland-Cork
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Content Services team is looking for a Technical Writer to join its team of passionate open source content developers in Ireland. In this role, you will be the voice of Red Hat's technical authority, creating content that helps customers achieve their business and technical goals with Red Hat solutions. You will collaborate with content strategists, product managers, product engineers, support engineers and other stakeholders to understand the customer's perspective and create effective content.

    Primary job responsibilities

    • Work closely with content strategists, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat solutions and services
    • Engage and collaborate with the closed loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement on the documentation experience
    • Keep up to date with product changes, customer use cases, and support issues by integrating with specialty groups from Global Support Services
    • Effectively manage documentation projects and deliver effective customer-focused documentation
    • Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

    Required skills

    • Bachelor's degree in IT, computer science, or an arts or language field preferred
    • Fluency in verbal and written English
    • Familiarity with and knowledge of Red Hat solutions or related industry offerings (Linux, middleware, storage, cloud or virtualization technologies)
    • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes
    • Good communication skills to establish and maintain connection with subject matter experts and other project team members


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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