• Technical Account Manager

    Location IT-Rome
    Posting date 1 week ago(6/12/2018 9:34 AM)
    Job ID
    Technical Support
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Technical Account Manager to join us in Rome, Italy. In this role, you will work closely with Red Hat’s customers to build trust and maintain long-lasting relationships. You’ll discover their IT infrastructure, internal processes, and business needs to provide personalized and active support and guidance. As a Senior Technical Account Manager, you will tailor support for each customers’ environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our engineering, research and development, product management, and global support teams to debug, test, and resolve issues.

    Primary job responsibilities

    • Perform technical reviews and share knowledge to anticipate and prevent issues
    • Understand and support our customers' technical infrastructure, hardware, and products
    • Manage customer cases and maintain clear and concise case documentation
    • Perform initial or secondary investigations and respond to online and phone support requests
    • Deliver key portfolio updates and help our customers upgrade their solutions
    • Travel, as necessary, to visit customers

    Required skills

    • 5+ years of Linux or UNIX system administration experience
    • Understanding of enterprise applications like SAP, Veritas, or SAS
    • Experience in a support, development, engineering, or quality assurance organization
    • Excellent understanding of Linux, the Linux kernel, and Linux file system
    • Practical experience with a variety of hardware vendors
    • Ability to manage multiple issues and projects while maintaining attention to detail
    • Ability to deliver high-quality support that strengthens existing enterprise customer and partner relationships
    • Excellent verbal and written communication skills, with the ability to communicate complex information to customers clearly and concisely
    • Bachelor's degree or equivalent in computer science or engineering is a plus
    • Red Hat Certified Engineer (RHCE) is preferred

    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.



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