• Learning and Development Instructor

    Location IN-Bangalore
    Posting date 2 months ago(4/4/2018 10:01 AM)
    Job ID
    61041
    Category
    Technical Support, Technical Training
  • Company Description

    At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

    Job summary

    Come expand your knowledge of Red Hat solutions and use it to help our customers use them. The Red Hat Global Learning Services team is looking for a Learning and Development Instructor to join us in Bangalore, India. In this role, you'll provide technical assistance by responding to incoming service requests about Red Hat Online Learning system. You'll also assist students in understanding our Red Hat Online Learning system and course content, and you will help them with course-related, guided lab exercises. You will also assist curriculum development team with Lab quality assurance testing and curriculum maintenance project. As a Learning and Development Instructor, you'll need to continuously learn and deepen your knowledge of Red Hat solutions.

    Primary job responsibilities

    • Provide technical assistance to students by responding to incoming service requests about Red Hat Online Learning system
    • Assist students with understanding our learning system and course content, and course related guided lab exercises
    • Apply hotfixes to course content or lab environments
    • Collaborate with other members of the Red Hat Training team to resolve issues for our students
    • Assist curriculum developers on building and deploying cloud images for training lab exercises
    • Deploy updated or new course content into the Red Hat Online Learning system
    • Perform quality assurance test on lab content produced by the Red Hat Training Curriculum Development team
    • Perform curriculum maintenance task in collaboration with curriculum development team

    Required skills

    • Bachelor's degree or equivalent experience in the enterprise IT industry is preferred
    • Excellent written and verbal communication skills in English
    • Quality customer service skills and prior customer-focused role experience
    • Ability to work across multiple time zones
    • Command line expertise of Linux
    • Red Hat Certified Architect (RHCA)
    • Ability to troubleshoot OpenShift by Red Hat is a plus
    • Shell scripting, HTML5, or Java programming experience is preferred


    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

     

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