Senior Technical Support Engineer

Posting Location : Location IN-PUNE
Posting date 2 weeks ago(4/24/2024 4:55 AM)
Job ID
101837
Workday ID
R-038126

About the job

The Red Hat Global Support Services team is looking for a highly skilled Senior Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As a Senior Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system

What you will do

  • Provide technical support to Red Hat enterprise customers
  • Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically
  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
  • Exceed customer expectations by providing outstanding customer service
  • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
  • Contribute to the global Red Hat knowledge management system while working on customer issues

What you will bring

  • 6+ years of Linux experience in the enterprise sector, with excellent administration skills
  • Thorough knowledge of the Linux kernel, networking, and memory management
  • Excellent troubleshooting skills, and a passion for problem solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

 

 

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About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.


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