Engagement Lead

Posting Location : Location JP-Tokyo
Posting date 2 weeks ago(4/14/2024 9:02 PM)
Job ID
101833
Workday ID
R-037711
Category
Consulting

About the job

The Red Hat Open Innovation Labs team is looking for an Engagement Lead to join us in Tokyo, Japan. In this role, you will use a variety of modern application development practices, along with emerging technologies from open source communities, working together with consulting engineers and customers in small teams to build, test, and iterate over innovative application prototypes attached to real business value. You’ll be the heartbeat of an Open Innovation Labs residency, coaching and nurturing novice customers. You will also be involved in the wider transformation our customers are going through, being the catalyst of these transformations. As an Engagement Lead, you'll support everything from the selling and scoping of Open Innovation Labs residencies and projects to guiding the delivery team’s implementation of these projects, ensuring customer success. Throughout the life cycle of a residency or project, you will have control and oversight from kickoff to closeout, determining scope details and monitoring the project's progress to ensure it conforms to customer expectations and contractual agreements.

 

レッドハットの Open Innovation Labs チームでは、東京で活躍する Engagement Lead を募集しています。
この役割では、オープンソースコミュニティからの新興技術とともに、最新のアプリケーション開発手法を使用し、コンサルティングエンジニアや顧客と共に小規模チームを組み、実業務に直結する革新的なアプリケーションプロトタイプの構築、テスト、イテレーションを行います。あなたは Open Innovation Labs の中心となり、顧客を指導・育成します。また、より広範な変革にも関与し、これらの変革の触媒となります。Engagement Lead として、Open Innovation Labs のプロジェクトの販売やスコーピングのサポートから、これらのプロジェクトの実施ガイドまでを支援し、顧客の成功を確実にします。プロジェクトのライフサイクルを通じて、開始から終了までの管理と監督を担い、スコープの詳細を決定し、プロジェクトの進行を監視して顧客の期待と契約に合致していることを確認します。

What you will do

  • Support presales and scope of consulting solutions
  • Support sales and business development for the Open Innovation Labs
  • Handle change management and escalations
  • Work with internal stakeholders to gain internal statement of work approval and delivery
  • Create efficient and qualitative proposals for customers by ensuring all needs are defined through analyzing the customer environment and expectations
  • Build interpersonal relationships with other Red Hat departments and serve as a trusted advisor to create detailed business cases for how an organization can achieve its business goals by embracing agility
  • Integrate creative and innovative ways to position a strategic direction
  • Engage clients to embrace Red Hat’s open approach as a means of transforming not only what they do but how they do it
  • Innovate on our current thinking and develop new approaches to change how organizations and teams deliver software and systems
  • Coach teams to embrace agile, identify and resolve impediments; track continuous improvement
  • Work with customers on initiatives to support agile transformations across business units
  • Serve as the agile project manager for Open Innovation Labs residencies, including residency planning and management, team management, process management and improvement, and team building
  • Coach product owners to create product vision and roadmap and to write effective user stories
  • Support teams in converting existing product requirement documents to Jira Product backlog, prioritizing it based on business value, and tracking value points in sprints

 

  • コンサルティングソリューションのプリセールスとスコーピングのサポート
  • Open Innovation Labs のプリセールスとビジネス開発のサポート
  • 変更管理とエスカレーションの取り扱い
  • 内部ステークホルダーと連携して、顧客の環境と期待を分析することで、すべてのニーズが定義された効率的で質の高い提案を作成
  • 他のレッドハット部門とのリレーションを築き、詳細なビジネスケースを作成して組織がアジリティを取り入れることでビジネス目標を達成する方法をアドバイス
  • 戦略的な方向性を位置づけるために創造的かつ革新的な方法を統合
  • なにをするかだけでなく、どのようにするかも変革する手段として、顧客がレッドハットのオープンなアプローチを受け入れるよう働きかける
  • 既存の思考に革新を加え、組織やチームがソフトウェアやシステムを提供する方法を変える新しいアプローチを産み出す
  • チームがアジャイルを受け入れ、障害を特定して解決し、継続的改善を追跡するよう指導
  • 顧客と協力して、事業部門全体でのアジャイル変革をサポートする取り組みを行う
  • Open Innovation Labs のアジャイルプロジェクマネージャーとして機能し、計画と管理、チーム管理、プロセス管理と改善、チームビルディングを担当
  • 顧客のプロダクトオーナーをコーチして製品ビジョンとロードマップを作成し、効果的なユーザーストーリーを作成するよう支援
  • 既存の製品要件文書をプロダクトバックログに変換し、ビジネス価値に基づいて優先順位をつけ、スプリントで価値ポイントを追跡するチームをサポート

What you will bring

  • Bachelor's degree; master’s degree in business is preferred
  • 5+ years of experience as a senior scrum master with a scrum coaching mentality in an agile environment with a software-selling organization
  • Understanding of Red Hat business strategy and economic model; good business insight and judgment
  • Demonstrated expertise in sales or supporting the sales of professional services, including developing statements of work, pricing, large-scale proposals, and client development
  • Experience in customer-facing positions as a professional services consultant
  • Familiarity with project management processes and experience with revenue-based project reporting
  • Extensive experience using agile project management tools and methods
  • Excellent written and verbal communication skills; ability to communicate with cross-functional teams and present to management and C-level executives
  • Ability to run workshops and create strategic proposal to support transformation initiatives
  • Established and sustainable network of customer relationships
  • Proven ability to understand the technical impact of projects from supportability, scalability, and repeatability aspects, as well as the business impact on both Red Hat and customers in delivering and scoping projects
  • Willingness to travel up to 25%

 

  • 学士号、またはビジネスの修士号が望ましい
  • ソフトウェア販売組織のアジャイル環境でのシニアスクラムマスターとしてのスクラムコーチングメンタリティを持つ5年以上の経験
  • レッドハットのビジネス戦略と経済モデルの理解；良好なビジネス洞察と判断力
  • プロフェッショナルサービスのプリセールスまたはサポートに関する実証済みの専門知識、作業指示書の作成、価格設定、大規模提案、クライアント開発を含むプロフェッショナルサービスコンサルタントとしての顧客対応の経験
  • プロジェクト管理プロセスに精通し、収益ベースのプロジェクト報告の経験
  • アジャイルプロジェクト管理ツールや方法を用いた広範な経験
  • 優れた文章および口頭でのコミュニケーションスキル；クロスファンクショナルチームとのコミュニケーションや管理層及び C レベルのエグゼクティブへのプレゼンテーション能力
  • ワークショップを運営し、変革イニシアティブをサポートする戦略的提案を作成する能力
  • 持続可能で確立された顧客関係ネットワーク
  • デリバリー及びスコーピングにおいて、プロジェクトの技術的な影響、サポート性、スケーラビリティ、再現可能性、ビジネスインパクトを理解できる能力
  • 日本語が母国語または流暢であること最大
  • 25%程度の国内出張

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