The Red Hat Global Workplace Solutions team is looking for a Workplace Manager to join the team at our Melbourne location. This person will be working with a local, and regional, team of facility operations professionals in support of site management. This role will be responsible for: driving office services & programs; implementing GWS initiatives; office communications; space utilization management; identifying trends, patterns & relationships in data analytics; finance tracking, budgeting & invoice processing. Additional tasks include event planning, meeting support, vendor management, phone support, visitor management, logistics, ticket management, office space presentability and presence. This position is for someone who is highly self-motivated, strives for excellence, adapts well to change, is solutions & data driven, and has strong time and task management in a fast paced corporate environment.
First Point of Contact:
Serves as the primary POC for associates, customers, vendors, property management and other guests.
Employee resource management; connecting associates with Red Hat services, communities, and culture.
Responsible for front-of-house presentability/presence and meeting room readiness.
Manages phones support for local site and the shared regional phone queue, visitor check-in and badge administration.
Maintains best in class customer service delivery at all times.
Workplace Management:
Responsible for driving office services, programs and other GWS initiatives.
Regional program team support, including Team Lead responsibilities.
Space utilization auditing & management; assessing seating needs and furniture/equipment layouts.
Manage regional projects from start to finish, including preparing & presenting business justifications, scope of work & budget requirements, ROI, ongoing real-time on-demand status updates, etc.
Responsible for workplace compliance with health, safety & environment policies.
Coordinate with Red Hat Branding to ensure site branding is effective, maintained and adheres to policy.
Responsible for facility maintenance and site operational efficiency.
Site service and program communications, building notifications, and office mailing list management.
Event planning & meeting support; coordinating activities to support cross-functional office events, meetings and parties.
Manages site intranet presence; updating site information, contact details, access requirements and emergency details.
Logistics support; manage parcels tracking. [at sites without in-house logistics team]
Supports local and regional security systems/team to ensure adherence to the global Red Hat security policy.
Finance:
Site budget creation, tracking and forecasting, including rent, utilities and other operating costs.
Invoice & expense tracking.
Purchase Order creation, receiving, & tracking.
Vendor management: vendor selection, quality control, contract review and on-site POC.
Bachelor’s degree or equivalent work experience
Established ability to go above-and-beyond customer expectations.
Strong communication skills, with focus on empathy, positive language and clear communication strategies.
Able to utilize knowledge of company culture and business perspective to shape decision making.
Accomplished organizational skills, focusing on resource coordination, time-management, & physical organization.
Proficient managing relationships and expectations across competing needs and priorities.
Developed critical thinking skills with a focus on research, creative thinking and logical reasoning.
Successful in taking quick independent action to capitalize on opportunities, to midgate complications and to add value.
Ability to capture, organize/display, analyze, and apply data toward problem solving and critical thinking.