Senior Software Maintenance Engineer-Openshift

The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Senior Software Maintenance Engineer to help lead a new team aimed at improving the long-term product experience of our Red Hat OpenShift customers. In this role, you will work closely with Product Engineering to deliver extended product maintenance work, including handling bugs and CVEs in extended life streams of Red Hat OpenShift.  You'll be actively driving all aspects of Red Hat OpenShift maintenance for a subset of product components focused on software development that goes beyond the normal maintenance phase of Red Hat OpenShift minor releases. You will co-lead the patch review process, the development and execution of backports and test plans, and the creation of automation tools to improve the efficiency, flexibility, and quality of Red Hat’s patch delivery to customers. To succeed in this role, you’ll need to have the ability to think creatively and adapt to rapid change, as well as an eagerness to learn new things, and to innovate for process and quality efficiency.

• Contribute to the development of new Red Hat OpenShift product maintenance offerings, aiming to make Red Hat a global leader in long-term product experience.
• Drive daily activities of product maintenance engineering teams, serving as a regional and global expert on Red Hat OpenShift product issues
• Resolve and proactively address critical issues that have an impact on long-term regional or global business success of Red Hat OpenShift
• Work within the Red Hat OpenShift portfolio and be responsible for the delivery of maintenance streams
• Lead and collaborate with developer and QE counterparts, product and project manager, and release engineering teams across the globe to ensure the development and delivery of fixes meet the schedule requirements and high quality standards expected and required by Red Hat customers
• Diagnose the root cause of failures
• Backport CVE and bug fixes to stable release streams
• Develop, maintain, and monitor tests and onboard automated tests into a continuous integration workflow as much as possible
• Develop onboarding and training for new team members
• Mentor junior team members

#LI-LR1

• Outstanding debugging, troubleshooting, and analytical skills
• 3+ years of experience in software engineering and/or quality engineering
• Bachelor's degree in computer science or a related engineering field, or relevant professional experience
• Experience committing code at scale on complex source control structures
• Ability to remain patient and diligent when working on detailed tasks
• Ability to collaborate and communicate effectively with a global team
• Multi-tasking skills and ability to work under tight deadlines
• Fluent written and verbal communication skills in English

Experience with the following are considered a plus:

• Experience collaborating in open source software communities
• Experience developing and maintaining enterprise production software
• Solid skills and background in Red Hat OpenShift or a similar Kubernetes distribution
• Familiarity with DeploymentConfig, BuildConfig, image registry, or image streams
• Expertise programming in Go and/or Python
• Experience with agile software methodologies including test-based development, test planning, test cases design, test script automation, and documentation
• Experience with cloud computing, e.g., AWS, Microsoft Azure, GCP
• Experience using GitLab and Git in contributor and maintainer roles
• Experience writing and debugging CI tests
• Experience with CVE systems and related solution delivery processes
• Experience with platform observability tools including monitoring, logging, and profiling
• Ability to collaborate with development engineers, understand priorities, understand code risk, meet deadlines, have a strong sense of responsibility, and work with minimal supervision